Visitor satisfaction,At the heart of the Tourist Office's concerns
The Tourist Office is committed to a Quality TourismTM approach with a view to ensuring a demanding and constant level of service quality. It ensures the efficiency of its organisation and a dynamic of continuous improvement towards its visitors, partners, socio-professionals and local authority. Our commitments to our visitors:
- Providing a warm, personalised welcome thanks to competent, trained staff.
- Adapt our opening hours to visitor numbers and provide clear, reliable and up-to-date information
- Continuously improve the quality of our welcome, services and products in order to adapt them to our customers’ expectations and to changes in their consumption patterns
- Educate our visitors to environmentally responsible behaviour
- Measure our visitors’ satisfaction by providing them with satisfaction questionnaires and record and analyse their suggestions and complaints.
The Tourist Office is committed to the excellence and reputation of its destination, Le Grand-Bornand!
