Visitor satisfaction,At the heart of the Tourist Office's concerns
The Tourist Office is committed to a Quality Tourism™ approach with a view to ensuring a demanding and constant level of service quality. It ensures the efficiency of its organisation and a dynamic of continuous improvement towards its visitors, partners, socio-professionals and the community. Our commitments to our visitors:
- Provide a warm, personalised welcome thanks to competent, well-trained staff.
- Adapt our opening hours to visitor numbers and provide clear, reliable and up-to-date information.
- Continuously improve the quality of our welcome, our services and our products in order to adapt them to the expectations of our customers and to changes in their consumption patterns.
- Promote eco-responsible behaviour among our visitors
- Measure the satisfaction of our visitors by providing them with satisfaction questionnaires and record and analyse their suggestions and complaints.
The Tourist Office is committed to the excellence and reputation of its destination, Le Grand-Bornand!
