INTRODUCTION
Le Grand-Bornand Tourisme is committed to protecting the privacy of its users. This privacy policy explains how we collect, use, share and protect your personal information when you use our website www.legrandbornand.com in accordance with the revised Law No. 78-17 of 6 January 1978 (known as the ‘Data Protection Act’) and the General Data Protection Regulation (‘GDPR’) No. 2016/679
INFORMATION COLLECTED
We may collect the following types of information:
– Personal information: Name, email address, telephone number, postal address, interests (if you provide them via a contact form or a user account).
– Browsing data: IP address, browser type, pages visited, duration of visit, etc.
– Cookies and similar technologies: We use cookies to improve your experience (see our Cookie Policy).
USE OF YOUR INFORMATION
Le Grand-Bornand Tourisme collects and processes your personal data in accordance with the regulations and only when you have expressly consented to the processing of your personal data.
We use your data to:
– Build a customer database
– Provide and improve our services.
– Respond to your enquiries (contact forms, customer support).
– Send newsletters or carry out other marketing activities
– Personalise your experience on our website.
– Analyse website usage (using tools such as Google Analytics).
– To comply with our legal obligations.
SHARING OF INFORMATION
We do not sell or rent your personal information to third parties. However, we may share it in the following circumstances:
– With service providers (local businesses, analytics tools, third-party providers necessary for the provision of services offered by Le Grand-Bornand Tourisme) under a confidentiality agreement where applicable.
– To comply with the law (legal requests, regulations).
DATA RETENTION
Le Grand-Bornand Tourisme will retain your personal data only for as long as is reasonably necessary:
– For marketing activities: 3 years from the last contact, unless consent is withdrawn
– For customer analysis and satisfaction surveys: 3 years from the last customer contact or 2 years from the closure of the user account by the customer
– For tracking and monitoring users’ browsing activity: until consent is withdrawn
SECURITY
We implement security measures to protect your data against unauthorised access, loss or disclosure.
However, no transmission over the internet is completely secure, and security breaches and errors may occur; we do not guarantee the complete security of personal information. Except for financial transactions, you should be aware that the Website is not encrypted. You should be aware that ‘phishing’ is a common practice, as are website hacking and the existence of fake websites, for which we cannot be held responsible.
YOUR RIGHTS
We guarantee you the following rights:
– To access your personal data
– To rectify or erase it
– To object to the processing of your data
– To request the portability of your data
– To withdraw your consent at any time
The data controller is Le Grand-Bornand Tourisme, which has appointed a Data Protection Officer whom you may contact with any queries regarding the processing of your personal data and to exercise your rights at the following addresses:
– By email: dpo@legrandbornand.com
– By post: For the attention of the DPO, 62 place de l’église, 74450 Le Grand-Bornand
For any request or enquiry regarding the exercise of your rights, you may be asked to provide a copy of your identity document (which will be destroyed once your request has been processed). You must specify precisely which right you wish to exercise, as well as your email or postal address so that we can contact you. Le Grand-Bornand Tourisme will respond to this request within one month, unless there are specific circumstances preventing this.
You retain the right to lodge a complaint with the supervisory authority via its website, using the following link: https://www.cnil.fr/fr/plaintes or by post to:
Complaints Department – 3 Place de Fontenoy – TSA 80715 – 75334 PARIS CEDEX 07.
LINKS TO OTHER WEBSITES
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
CHANGES TO THIS POLICY
Le Grand-Bornand Tourisme reserves the right to amend this privacy policy at any time, so we encourage you to review it regularly. Any changes will take effect as soon as they are published on this page. If you have any questions regarding this privacy policy, please contact us by emailing us at the following address: dpo@legrandbornand.com.
