INTRODUCTION
Le Grand-Bornand Tourisme is committed to protecting the privacy of its users. This privacy policy explains how we collect, use, share and protect your personal information when you use our website www.legrandbornand.com in accordance with the French Data Protection Act n°78-17 of 6 January 1978 (known as the “Loi informatique et libertés”) and the General Data Protection Regulation (“RGPD”) n°2016/679.
INFORMATION COLLECTED
We may collect the following types of information:
– Personal information: Name, e-mail address, telephone number, postal address, interests (if you provide them via a contact form or a user account).
– Browsing data: IP address, browser type, pages visited, length of visit, etc.
– Cookies and similar technologies: We use cookies to improve your experience (see our Cookie Policy).
USE OF YOUR INFORMATION
Le Grand-Bornand Tourisme collects and processes your personal data in compliance with regulations and only when you have expressly consented to the processing of your personal data.
We use your data to :
– Build up a customer database
– Provide and improve our services.
– Respond to your requests (contact forms, customer support).
– Send newsletters or carry out other marketing activities.
– Personalise your experience on our site.
– Analyse the use of the site (via tools such as Google Analytics).
– To comply with our legal obligations.
SHARING INFORMATION
We do not sell or rent your personal information to third parties. However, we may share it in the following cases:
– With service providers (socio-professionals of the destination, analysis tools, third party service providers necessary for the provision of services offered by Le Grand-Bornand Tourisme) under confidentiality contract where applicable.
– To comply with the law (legal requests, regulations).
DATA STORAGE
Le Grand-Bornand Tourisme will only keep your personal data for as long as is reasonably necessary:
– For marketing operations: 3 years from the last contact unless consent is withdrawn.
– For customer analyses and satisfaction surveys: 3 years from the last customer contact or 2 years from the closure of the user account by the customer.
– For tracking and monitoring user browsing: until consent is withdrawn.
SECURITY
We implement security measures to protect your data against unauthorised access, loss or disclosure.
However, no transmission over the Internet is completely secure and security breaches and errors may occur and we do not guarantee the complete security of personal information. Except for financial transactions, you should note that the Site is not encrypted. You should be aware that “phishing” is common practice, as is website hacking or the existence of fake websites, for which we cannot be held responsible.
YOUR RIGHTS
We guarantee you the following rights:
– Access to your personal data
– Correct or delete it
– Oppose the processing of your personal data
– Request the portability of your data
– Withdraw your consent at any time
Le Grand-Bornand Tourisme is responsible for processing your data and has appointed a data protection officer whom you can contact if you have any questions about the processing of your personal data or if you wish to exercise your rights at the following addresses:
– By e-mail: dpo@legrandbornand.com
– By post: For the attention of the DPO, 62 place de l’église 74450 Le Grand-Bornand
For any request or information concerning the exercise of your rights, a copy of your identity document may be requested (this will be destroyed as soon as the right has been exercised). It is imperative to indicate precisely the right you wish to exercise, as well as your e-mail or postal address in order to contact you. Le Grand-Bornand Tourisme will reply to this request within one month, unless there are special constraints.
You retain the right to lodge a complaint with the supervisory authority on its website, via the following link: https://www.cnil.fr/fr/plaintes or by post:
Service des Plaintes – 3 Place de Fontenoy – TSA 80715 – 75334 PARIS CEDEX 07.
LINKS TO OTHER SITES
Our site may contain links to third-party sites. We are not responsible for their privacy practices.
CHANGES TO THIS POLICY
Le Grand-Bornand Tourisme reserves the right to change this privacy policy at any time, so please check back frequently. Changes will take effect as soon as they are posted on this page. If you have any questions about this privacy policy, you can contact us by sending an e-mail to the following address: dpo@legrandbornand.com.
